Terms of Service

The service

LINC connects service businesses with inbound phone calls from consumers searching for those services. Calls are delivered live to the phone number configured on your campaign.

Billable and non-billable calls

A call is billable when it meets the campaign's category, service area and minimum duration criteria. Wrong numbers, robocalls, duplicates within the stated window and calls shorter than the minimum duration are not billable.

You may dispute any call from the Calls page. Disputes must be raised within 7 days of the call. Approved disputes are credited to your wallet.

Billing and wallet

Calls are charged against your prepaid wallet at the price per call shown on the campaign. If auto-recharge is enabled, we top the wallet up with the amount you configured when the balance falls below your threshold.

Invoices are generated per billing period and reflect billable calls net of approved credits. Balances are non-transferable.

Your responsibilities

Maintain accurate business and licensing information, answer delivered calls during the hours your campaign is active, and comply with all laws applicable to your trade, including consumer-protection and telemarketing rules.

Do not resell, reroute or share delivered calls with third parties without written permission.

Suspension and termination

We may suspend an account for non-payment, fraudulent disputes, failed identity verification or unlawful conduct. You may cancel at any time; there are no long-term contracts and remaining wallet funds are handled per the refund terms in your agreement.

Limitation of liability

LINC does not guarantee any specific volume of calls or conversion rate. To the maximum extent permitted by law, our aggregate liability is limited to the amounts you paid us in the three months preceding the claim.

Changes

We may update these terms; material changes will be announced in-app before they take effect.